subway restaurant daily work schedule pdf

The waiting or lead time are affected by the ineffective organization of steps and the personnel’s work.Īfter analyzing the averages and the flow chart, the recommendations for improving the supply chain process and the service delivery stage were formulated to be implemented in the Subway restaurants. It was found that the reliability, flexibility, and responsiveness in relation to the Deliver stage are significantly influenced by the problem of delays and the lack of resources during the process of fulfilling the customers’ orders. The flow chart was composed with references to the analysis of the Subway reports and data from questionnaires. The returned questionnaires were analyzed with the focus on the Deliver aspect of the model, and the descriptive statistics approaches were applied in order to determine the average time required for serving customers under different conditions in the Subway restaurants. The data is collected with the help of the questionnaire composed depending on the principles of the Supply Chain Operations Reference Model. The mixed methods approach is used for this research. In spite of the fact that Subway follows the mission and strategy of providing the on-time high-quality services, there are situations when customers are not served appropriately.

Subway restaurant daily work schedule pdf